REFUND POLICY

REFUND POLICY

Last updated: [Date]

Router-Technician.com wants you to be satisfied with the support you receive. This Refund Policy explains when refunds are available, how to request one, and what to expect from the process. We believe in fair, transparent dealings with every customer, and this policy is designed to be reasonable for both you and us.

Eligibility for Refunds

• Refund requests must be submitted within 7 Days of the service date.
• Refunds are considered if the issue was not resolved despite reasonable troubleshooting efforts by our technician, and the problem falls within the scope of services we advertise.
• Partial refunds may be offered in cases where part of the requested support was completed successfully but another part could not be resolved.
• Refunds are not provided for issues caused by hardware defects, physical damage, or problems outside the scope of the service purchased (e.g., issues with your internet service provider, ISP outages, or third-party equipment failure unrelated to the extender itself).

Cancellations Before a Session

If you need to cancel or reschedule a booked support session, please notify us at least 6 Hours in advance. Cancellations made with sufficient notice are fully refundable or can be rescheduled at no extra cost. Late cancellations or no-shows may be subject to a cancellation fee, if applicable.

Non-Refundable Situations

• Service was delivered as described and the issue was successfully resolved.
• The customer did not provide necessary access or information required to complete the support session (for example, not being present during a scheduled remote session).
• The customer cancels after the service session has already been completed.
• The reported issue turns out to be caused by a hardware fault, physical damage, or a problem with the customer’s internet service provider, which is outside the scope of our support.
• The customer changes their mind after the service has already begun.

How to Request a Refund

Contact us at [support email/phone] with your order/session details, the date of service, and a clear description of the issue. Please include your extender brand/model and any relevant details from your support session. Our team will review your request within [7-10 business days] and may follow up with additional questions to better understand the situation.

Refund Method

Approved refunds will be issued to the original payment method within [7-10 business days] of approval. Processing times beyond this may depend on your bank or payment provider.

Disputes

If you disagree with a refund decision, you’re welcome to request a review by contacting us again with additional information. We aim to resolve all disputes fairly and in good faith.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page along with a revised “Last updated” date.

Contact for Refund Questions

[Support@router-technician.com/+1(803) 964-0003]